Anyhow, did see about getting it fixed; would have been about $60, the same I was paying for monthly service from AT&T. Eh, I just decided might be time for another phone. Had never bought another phone before--my previous phone was also my first--but sometimes it's good to just get a fresh start. Besides, my parents had the same kind of phone I did: LG CU515, must have been a family deal or something that Christmas season. But Mother's phone had already given out for the same reason, and a few weeks after I got my new phone Dad's phone started to disconnect from itself too. Alright, so perhaps there are good reasons to sell the newest shit. Of course, one could also just sell reliable shit to begin with...
I then went to look at the phones offered with AT&T's "GoPhone" service, their prepaid solution to the whole no-contract option. My old phone was a good, decent phone; I got it when I was still on my parents' plan. However, it didn't occur to me that people with prepaid plans can only get specific prepaid phones. Yeah, I could buy a "contract" phone outright--for about $160 or more. Haha... fuck you AT&T. But I came to realize a decent prepaid phone was going to put me back almost $100. And I might even be willing to pay $80 or $90 for a phone if it's worth it, but after reading several cell phone reviews, those phones really aren't worth that price. That, on top of $60 for unlimited service? I decided to really fuck AT&T and look for a new provider.
Shortly thereafter I found myself at MetroPCS. Basic unlimited service--calling, texting, and internet--at $40. Decent phones for around $50 to $70--and all the phones are available as "prepaid" phones, since MetroPCS doesn't even fuck with service contracts. Not to mention a sale was going on at the time, so I got a rebate and ended up spending $20 for a $50 phone in the long run. After dealing with AT&T's overpriced bullshit, I have to admit that even I, pessimist that I am, was a bit impressed. About $90 later I was standing outside with cheaper service, a new provider, and, most importantly, a working cell phone.
But I don't mean to sound like a fucking ad: it hasn't all been daises and roses with Metro. As such, just thought I should give a little review for people out there who might be in a similar situation... as if they would really chance upon this blog, but I digress. After all is said and done, my final verdict for MetroPCS is a 6 out of 10; better than halfway decent--but just barely.
Now for a Basic Rundown of my Deciding Points:
First off, the coverage. Spotty in some places in my house: I know better than to try and talk on the phone in the bathroom closest to me. Hell, laying in bed might not guarantee that I'll hear every word, and I can tell when my date's walking around at his house because he goes in and out. Dropped calls were common but, to be honest, are becoming less so. All in all, though, coverage is basically there when you need it. (Mind you, when speaking of coverage I'm focusing on what you can send and receive, but it does matter in terms of roaming whether it'll cost more to talk to your non-covered recipients.) Metro's talk and text plan covers pretty much all of the Atlanta metro area--my locale--but also most large cities you'd be able to spot on a map. And for some unknown reason Metro seems to cover every single inch of Mississippi. I'm not kidding: look at this and zoom in on Mississippi. But after that stuff starts getting hairy. As far as unlimited texting goes you can do that pretty much anywhere in the US. Now for whatever reason Metro seems to have just forgotten about rural Kentucky, Western Oklahoma, and large patches of Nevada--you can't send or receive even a text from those places. But when it comes to unlimited talking as well? Er... Metro's only worth a damn if you live near a large city. And in a state with a large city--the whole of Montana, Wyoming, the Dakotas, and Minnesota should just fuck MetroPCS. And Minnesota, really? Come on now, they could at least have gotten something.*
*Oct. 2011 Update: Since writing this post Metro has apparently increased its coverage area: Minnesota and Wisconsin are pretty much covered now, and Mississippi is part of the extended home area instead of the home area proper.
Prices. Now here's where Metro actually excels. My only complaint is that when you first sign up they make you get one of more expensive plans--$45, $50, or $60 a month--but you can switch to the $40 plan immediately afterward and have that extra money you paid go towards next month's bill. Why you can't just buy a $40 plan right off the bat is beyond me, especially when you can just change it anyway, but whatever. I believe if you plan on getting a smartphone or Blackberry or some other fancy shit like that you have to buy the $60 plan, but if you're paying that much for a phone then you probably have the money to pay for $60 service anyway. As you might expect, the more expensive plans include more little extras and what not, and you can always buy additional features no matter what plan you have. If you're like me, though, and just want a phone that'll let you talk and text, the $40 plan should be adequate.
The Phones. Their lineup seems to have a variety of options, and the prices run the gamut of "I just need a phone, dammit" to "I want to cure cancer while on hold." Since Metro deals only in prepaid plans, there's no "hey, get this awesome phone for free--if you want to sell us your soul for two years" bullshit, a huge advantage if you have bad credit, no credit (me), or just hate tying yourself down to a company. Because there's no division of good "contract" phones versus shitty prepaid phones, my assumption would be that the phones are all relatively decent at least. Granted, I can't really speak for any of the phones except for mine, but they did have a great sale going on when I bought my phone. Hell, if I had been less picky I could have bought a $50 phone and received a $50 rebate--meaning yes, I would have had a free phone, effectively. No, I prefer flip phones and thus settled with a Kyocera Neo, cost: $50. Damn good price, especially when the phone looks that damn good, but the voice messaging time is absolute shit. I'd say it's 30 seconds if that--which seems long enough until you actually try to leave a voice message in 30 seconds. Cut off voicemail has become something of the norm with my phone, not to mention it frustrates the hell out of anybody actually trying to leave me a message. As an adjunct to this my phone will only save messages for 7 days--an absolute bitch when I'm trying to remember that message from whatever potential employer who's only just now calling me back 10 days later. But with that exception, the phone is about as decent as my last one. At the very least I got what I paid for--more, really, with the rebate.
Customer Service. Is shitty. So there's the 611 myMetro thing or whatever, but you have to listen to whatever automated bullshit before even having the option of speaking with someone who may or may not speak clearly enough to be helpful. As someone who has actually worked as a telemarketer before, I don't fault these people--would you try that hard if you were paid minimum wage or less to listen to people bitching all day about stuff you had nothing to do with? But the sad part is, even if you dial 0 during the automated shit to try to reach a person, they still make you listen to all the automated shit anyway. That alone knocks off like three points. And although you can pay your bill online and via check, if you try to go in and pay cash at a MetroPCS store it costs an extra $2 to $5. In this warped world, where the most reliable way to make sure your money gets where it has to go barring computer errors, late mail, or whatever else is to put it directly into the right person's hands, they make you pay extra for it! Fuck, fuck, and triple fuck that! I don't care how many times I get a text asking me to rate my service at MetroPCS, until they let me pay at an actual location without charging me to do it Metro will never rate high for customer service in my book.
So that about sums it up. If you want a decent phone with cheap service, hate year-long contracts, prefer paying online or writing checks, don't ever expect to fuck with customer service, live in a relatively populated area, and don't travel to the boondocks a hell of a lot, MetroPCS could work for you. Mind you, I wouldn't say you should quit whatever you have now just to get it, but if you're in the market anyway, eh, give it a try. At the very least you won't have to break any contracts if you hate it.